Identify the Areas of Concern

·          Identify the impact of the problem on the department or individual

·          Confirm with all parties involved that the problem exists and needs to  be addressed

·          Agree on the intended result

Administer the appropriate Profile, Assessment or Survey

·          Review results with supervisor and participant

·          Prioritize the areas to be addressed

·          Identify what the participant can do to correct the problem

·          Generate as many alternative solutions as needed

·          Evaluate the options

·          Define the scope of training

Create an Action Plan

·          Agree on the desired outcome or change

·          Identify the resources and support needed

·          Set the timelines for completion of each phase

·          Establish measurable indicators of progress

Follow Up

·          Review progress and address issues

·          Determine whether the process is on schedule or completed

·          Measure the success of the action plan

Implement Recognition / Rewards / Tracking Programs

·          What were the results?

·          What could have gone better?

·          What exceeded expectations?

·          What support has been put in place to insure success in the future?